Privacy Policy

1. Introduction

Movinnoo ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our services, or interact with us through any channel (collectively, the "Service").

This Privacy Policy is designed to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other applicable privacy legislation.

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices described herein, please discontinue use of the Service.

2. Data Controller

For the purposes of applicable data protection legislation, Movinnoo is the data controller responsible for your personal data. If you have questions about how we handle your data, you may contact us using the details provided in Section 14 of this Privacy Policy.

3. Information We Collect

We collect and process the following categories of personal information:

3.1 Information You Provide Directly

When you interact with us — for example, when purchasing a subscription, contacting our support team, or filling out a form — you may provide us with:

• Contact Information: Your name, email address, phone number, and messaging app identifiers (such as WhatsApp or Telegram contact details).
• Account Information: Username, password, and subscription preferences.
• Payment Information: Payment method details necessary to process your transaction. We do not store full credit card numbers or sensitive financial data on our servers. Payment processing is handled by secure third-party payment processors.
• Communication Data: The content of messages you send to us through email, WhatsApp, live chat, or other communication channels.

3.2 Information Collected Automatically

When you visit our website or use our Service, certain information is collected automatically:

• Device Information: Device type, operating system, browser type and version, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
• Connection Data: IP address, approximate geographic location (city/country level), internet service provider, and connection speed.
• Cookie Data: Information collected through cookies, web beacons, and similar tracking technologies as described in Section 8 of this Privacy Policy.

3.3 Information from Third Parties

We may receive limited information from third-party services, including payment processors (transaction confirmations, payment status) and analytics providers (aggregated and anonymized website usage statistics).

4. How We Use Your Information

4.1 Service Delivery

• To process your subscription orders and provide access to the Service;
• To create and manage your account;
• To deliver your IPTV service credentials and activation details;
• To provide technical support and respond to your inquiries;
• To send you service-related communications, including order confirmations and subscription renewals.

4.2 Service Improvement

• To understand how users interact with our website and Service in order to improve functionality, performance, and user experience;
• To identify and resolve technical issues, bugs, and service disruptions;
• To develop new features, products, and services.

4.3 Security and Fraud Prevention

• To detect, prevent, and address fraud, unauthorized access, and other illegal activities;
• To monitor for violations of our Terms of Service;
• To protect the security and integrity of our Service.

4.4 Legal Compliance

To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to establish, exercise, or defend legal claims.

4.5 Marketing (with your consent)

To send you promotional communications about our products, services, and special offers, only where you have given us your express consent. You may opt out of marketing communications at any time by contacting us.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary for the performance of our agreement with you — for example, to deliver the IPTV service you have subscribed to.
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our Service, preventing fraud, and ensuring network security.
• Consent: Where you have provided your explicit consent for a specific processing activity. You may withdraw your consent at any time.
• Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your personal data in the following limited circumstances:

6.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, processing payments, providing customer support, and performing analytics. These providers are contractually obligated to use your data only for the purposes for which it was disclosed.

6.2 Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that such disclosure is necessary to protect rights, property, or safety.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to this Privacy Policy that may result.

6.4 With Your Consent

We may share your personal data with third parties when you give us your explicit consent to do so.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. General retention guidelines:

• Account and subscription data: Retained for the duration of your subscription and for up to 24 months after expiration or cancellation.
• Payment transaction records: Retained for the period required by applicable tax and financial regulations (typically 6 years).
• Support communications: Retained for up to 12 months after the resolution of your inquiry.
• Website usage data and analytics: Retained in anonymized or aggregated form for up to 24 months.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website operators.

8.2 How We Use Cookies

• Strictly Necessary Cookies: Essential for the operation of our website. The website cannot function properly without these cookies.
• Performance and Analytics Cookies: Collect anonymized information about how visitors use our website to help us improve performance and usability.
• Functional Cookies: Allow our website to remember choices you have made and provide enhanced, personalized features.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.

9. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data, subject to certain legal exceptions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO) at www.ico.org.uk.

To exercise any of these rights, please contact us using the details in Section 14 below. We will respond within the timeframe required by applicable law (typically within 30 days).

10. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit using SSL/TLS, secure storage with restricted access controls, and regular review of our security practices. While we strive to protect your personal data, no method of transmission over the internet is completely secure.

11. International Data Transfers

If you are accessing the Service from outside the United Kingdom, your personal data may be transferred to, stored, and processed in countries other than your country of residence. Where we transfer personal data internationally, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

12. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@movinnoo.uk
• WhatsApp: Available on our website

We aim to respond to all privacy-related inquiries within 24 hours and will address any formal data protection requests within 30 days.

For detailed information about our GDPR compliance, please visit our GDPR Compliance Statement.

By using the Movinnoo Service, you acknowledge that you have read and understood this Privacy Policy.