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Refund Policy

Last Updated: April 12, 2026

1. Introduction

At Movinnoo, your satisfaction is our priority. We are confident in the quality of our Service and strive to provide the best IPTV streaming experience available. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and important information about your consumer rights.

This policy forms part of our Terms of Service and should be read in conjunction with it. By subscribing to and using the Movinnoo Service, you agree to the terms set out in this Refund Policy.

2. Satisfaction Guarantee

We offer a 7-day satisfaction guarantee on all new subscriptions. If you are not completely satisfied with our Service within the first 7 days of your initial subscription, you may request a full refund, subject to the conditions outlined in this policy.

This guarantee applies exclusively to first-time subscribers and to the first subscription purchased on your account. It is designed to give you the opportunity to evaluate our Service with confidence.

3. Eligibility for Refunds

Refund requests will be considered under the following circumstances:

3.1 Within the Satisfaction Guarantee Period

If you submit a refund request within 7 days of your initial subscription purchase, you are eligible for a full refund provided that:

  • It is your first subscription with Movinnoo;
  • You have not previously received a refund from Movinnoo;
  • Your account has not been suspended or terminated for a violation of our Terms of Service or Acceptable Use Policy.

3.2 Service Unavailability

If the Service experiences a significant and prolonged outage attributable to Movinnoo and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a partial or full refund. A "significant and prolonged outage" is generally defined as a complete inability to access the Service for a continuous period of 72 hours or more.

3.3 Duplicate or Erroneous Charges

If you have been charged more than once for the same subscription period due to a payment processing error, or if you have been charged an incorrect amount, we will promptly issue a refund for the duplicate or excess charge upon verification.

3.4 Non-Delivery of Service

If your subscription credentials and access details are not delivered within 24 hours of a confirmed payment, and the delay is attributable to Movinnoo, you may request a full refund.

4. Conditions Where Refunds Are Not Available

Due to the digital nature of our Service, refunds will generally not be issued in the following circumstances:

  • Refund requests submitted after the expiration of the 7-day satisfaction guarantee period for first-time subscribers.
  • Issues caused by your internet connection, internet service provider, device compatibility, or local network configuration.
  • Service interruptions caused by factors beyond our reasonable control, including third-party server issues, internet backbone outages, natural disasters, or government actions.
  • Partial usage of the subscription period. No prorated refund will be issued for the unused portion.
  • Account suspension or termination resulting from a violation of our Terms of Service or Acceptable Use Policy.
  • Change of mind or preference after the satisfaction guarantee period.
  • Failure to use the Service or activate your subscription after the guarantee period.
  • Subscriptions purchased using fraudulent payment methods or stolen credentials.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Step 1: Contact our support team via email at support@movinnoo.uk or through the WhatsApp contact available on our website.
  2. Step 2: Provide the following information:
    • Your full name as used on your account;
    • The email address associated with your account;
    • Your subscription plan and purchase date;
    • The reason for your refund request;
    • Any relevant details or evidence supporting your request.
  3. Step 3: Our support team will review your request and respond within 48 hours with an update on the status of your refund.

6. Refund Processing

6.1 Approved Refunds

Refunds that are approved will be processed using the original payment method. Please allow the following processing times:

  • PayPal: 3–5 business days.
  • Bank transfers: 5–10 business days.

6.2 Service Credits

In some cases, instead of a monetary refund, we may offer a service credit that extends your subscription period. You are not obligated to accept a service credit in lieu of a refund where you are otherwise entitled to a monetary refund.

6.3 Partial Refunds

In certain circumstances, we may offer a partial refund proportional to the period of service that was affected or unusable. Partial refunds are calculated on a case-by-case basis.

7. Subscription Cancellation

You may cancel your subscription at any time by contacting our support team. Cancellation will take effect at the end of your current paid subscription period. You will continue to have access to the Service until the end of that period. No refund will be issued for the remaining portion of an active subscription period upon cancellation, except as provided for under the satisfaction guarantee.

8. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. Consumers in the United Kingdom and the European Economic Area may have additional rights under applicable consumer protection legislation. For information on UK consumer rights, you may visit Citizens Advice Bureau (www.citizensadvice.org.uk) or the UK Government Consumer Rights portal at www.gov.uk/consumer-protection-rights.

9. Dispute Resolution

If you are dissatisfied with the outcome of your refund request, you may escalate the matter by contacting us in writing at support@movinnoo.uk with the subject line "Refund Dispute." We will conduct a thorough review of your case and provide a final response within 14 business days.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will become effective upon posting the updated policy on our website. Changes will not apply retroactively to purchases made before the effective date of the updated policy.

11. Contact Us

For refund requests, questions, or concerns regarding this Refund Policy, please contact us:

We aim to respond to all refund-related enquiries within 48 hours.

By subscribing to the Movinnoo Service, you acknowledge that you have read, understood, and agree to this Refund Policy.